CODEHELPS L.L.C-FZ ("we", "us", "our"), operator of CodHelps, is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and your rights, in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).
1. Who We Are
- Legal Name: CODEHELPS L.L.C-FZ
- License Number: 2648357.01 (Meydan Free Zone, Dubai)
- Registered Address: Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.
- Email: contact@codhelps.com
2. Information We Collect
- Identity & contact data: full name, email address, phone number, delivery address.
- Order & payment data: products purchased, order value, and payment method selected. We do not store your full card details — payments are processed securely by our payment providers (card processors, Tabby, and Tamara).
- Technical data: IP address, browser type, device information, and pages visited, collected via cookies and similar technologies.
- Communications: messages you send us via email, WhatsApp, or contact forms.
3. How We Use Your Information
- Process and deliver your orders, including sharing necessary details with our shipping partners.
- Process payments, including sharing required information with payment providers such as Tabby and Tamara when you choose to pay in installments.
- Communicate with you about your order status, returns, and customer support requests.
- Improve our Website, products, and services.
- Send you marketing communications, only where permitted — you can unsubscribe at any time.
- Comply with legal and regulatory obligations in the U.A.E.
4. Buy Now, Pay Later Providers (Tabby & Tamara)
If you choose to pay with Tabby or Tamara, you will be redirected to their platform to complete your payment. The information you provide to them is processed under their own privacy policies, and they act as independent data controllers for the credit assessment and payment process. We only receive confirmation of payment status and the information necessary to fulfill your order.
5. Sharing Your Information
We only share your personal data with: payment providers (card processors, Tabby, Tamara) to process your payments; delivery and logistics partners to ship your orders; IT and hosting providers (including our e-commerce platform) that operate our Website; and government authorities where required by applicable law. We never sell your personal data to third parties.
6. Cookies
Our Website uses cookies to keep your cart active, remember your preferences, and analyze site traffic. You can manage or disable cookies through your browser settings; some features of the Website may not function properly without them.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including SSL encryption on all pages of our Website and restricted access to customer information.
8. Data Retention
We retain your personal data only as long as necessary to fulfill your orders, comply with our legal obligations (including tax and commercial record-keeping requirements in the U.A.E.), and resolve disputes.
9. Your Rights
Subject to applicable law, you have the right to: access the personal data we hold about you; request correction of inaccurate data; request deletion of your data where there is no legal basis for us to keep it; object to or restrict certain processing; and withdraw consent to marketing at any time. To exercise any of these rights, contact us at contact@codhelps.com.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
11. Contact Us
CODEHELPS L.L.C-FZ
Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.
Email: contact@codhelps.com
WhatsApp: +971 50 509 4425 (available 24/7)
Last updated: 12 August 2026