At CodHelps, operated by CODEHELPS L.L.C-FZ (License No. 2648357.01, Meydan Free Zone, Dubai, U.A.E.), we want you to be fully satisfied with your purchase. This policy explains how returns, exchanges, and refunds work.
1. Return Period
You may request a return within 14 days of receiving your order.
2. Return Conditions
To be eligible for a return, the Product must be:
- Unused and in the same condition in which you received it;
- In its original packaging, with all accessories, manuals, protective films, and free gifts included;
- Accompanied by the original invoice or proof of purchase.
For smart devices and electronics, the Product must not be activated, registered, or linked to any personal account, and any security locks (e.g., accounts or PINs) must be removed before return.
3. Non-Returnable Items
The following cannot be returned unless defective:
- Products with broken seals where the seal is required for hygiene or software licensing reasons;
- Products damaged due to misuse, drops, liquid exposure, or unauthorized repair;
- Gift cards and downloadable software;
- Items explicitly marked as final sale on the product page.
4. Defective or Wrong Items
If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery with photos or a short video of the issue. After verification, we will offer you a replacement or a full refund, including shipping costs, at no expense to you.
5. How to Request a Return
- Contact us at contact@codhelps.com or via WhatsApp at +971 50 509 4425 with your order number and the reason for the return.
- Our team will confirm eligibility and provide return instructions within 1–2 business days.
- Ship the item back to us or hand it to our courier, as instructed.
- Once we receive and inspect the item, we will confirm your refund or exchange by email.
Unless the return is due to our error or a defective product, return shipping costs are borne by the customer.
6. Refunds
Approved refunds are processed within 3–7 business days after we receive and inspect the returned item. Refunds are always issued to the original payment method:
- Card payments: refunded to the same card. Depending on your bank, it may take an additional 5–10 business days for the amount to appear on your statement.
- Tabby: the refund is processed through Tabby. Tabby will cancel or adjust your remaining installments and refund any amounts already paid, in accordance with Tabby's terms.
- Tamara: the refund is processed through Tamara. Tamara will update your payment plan and refund any amounts already paid, in accordance with Tamara's terms. Tamara may require 3–14 days to review and complete refunds.
- Cash on Delivery: refunded via bank transfer to an account in your name.
Orders paid via Tabby or Tamara cannot be refunded in cash or as gift cards — the refund must go through the same provider.
7. Order Cancellation
You may cancel your order free of charge at any time before it is shipped by contacting us. If the order has already been shipped, the standard return process above applies.
8. Exchanges
Exchanges are subject to stock availability. If the replacement item has a different price, the difference will be charged or refunded through the original payment method.
9. Contact Us
CODEHELPS L.L.C-FZ
Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.
Email: contact@codhelps.com
WhatsApp: +971 50 509 4425 (available 24/7)
Last updated: 12 August 2026