This policy applies to all orders placed on CodHelps, operated by CODEHELPS L.L.C-FZ (License No. 2648357.01, Meydan Free Zone, Dubai, U.A.E.).
1. Delivery Coverage
We currently deliver across the United Arab Emirates (Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah).
2. Where We Ship From
Our products are shipped directly from our international fulfillment centers. This allows us to offer a wide selection of premium smart products at competitive prices. All shipments are fully tracked from dispatch to your door.
3. Processing Time
Orders are processed and dispatched within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays are processed on the next business day.
4. Delivery Time & Fees
Estimated delivery time is 7–10 business days from the date of shipping confirmation, anywhere in the U.A.E.
Shipping fees, if any, are calculated and displayed at checkout before you complete your payment. Delivery times are estimates and may occasionally be extended during sale periods, public holidays, customs processing, or circumstances beyond our control (weather, courier delays, etc.).
5. Customs & Import
We handle the international shipping process end to end. In the rare event that a shipment requires additional customs clearance time, we will keep you informed. You will not be asked to pay any unexpected customs fees for standard orders delivered within the U.A.E.
6. Order Tracking
Once your order ships, you will receive a confirmation by email/SMS with a tracking number and a link to follow your shipment at every stage of its journey.
7. Delivery Attempts
Our courier will attempt delivery to the address provided at checkout. Please ensure your address and phone number are correct and that you are reachable. If delivery fails after repeated attempts due to an incorrect address or unreachable phone number, the order may be returned to us; re-delivery fees may apply.
8. Inspection on Delivery
We recommend inspecting the package upon delivery. If the outer packaging appears damaged, please note it with the courier and contact us within 48 hours with photos so we can resolve the issue quickly.
9. Ownership & Risk
Risk of loss or damage passes to you upon delivery of the Products to the address provided at checkout.
10. Contact Us
CODEHELPS L.L.C-FZ
Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.
Email: contact@codhelps.com
WhatsApp: +971 50 509 4425 (available 24/7)
Last updated: 12 August 2026